Terms & Conditions

1. Eligibility

To participate in the Program, you must:

• Be at least 18 years of age;
• Be a current tenant of a landlord or property-management company that participates in the Program; and
• Reside in a unit located in a state where the Program is currently offered.

The Program is currently available only in North Carolina (NC) and Virginia (VA). It is not available in any other state or jurisdiction. We may add or remove eligible jurisdictions at any time, and eligibility is determined by the location of your unit as recorded by your participating landlord.

2. Voluntary Participation — No Employment Relationship

Participation in the Program is entirely voluntary. Completing maintenance or repair tasks is optional, and you decide whether, when, and how often to participate. You may decline any task and may stop participating at any time without penalty to your tenancy.

Your participation does not create an employment, agency, partnership, joint-venture, or independent-contractor relationship between you and the Company or between you and your landlord. You are not an employee, worker, contractor, or agent of the Company or your landlord by reason of participating. The Program does not provide, and you will not receive, wages, salary, overtime, benefits, workers’ compensation, unemployment coverage, or any other employment-related entitlement. Rewards are an incidental benefit offered for optional participation, not compensation for services rendered in an employment capacity.

3. Points & Rewards

• Points are a unit of measure within the Program. They have no cash value, cannot be exchanged for cash, and are not your property.
• For redemption purposes only, 1 point equals 1¢ (one cent) of value toward a gift card (for example, an Amazon gift card).
• Points are not transferable and may not be sold, assigned, or combined with another participant’s balance.
• Points do not expire, except as the Company may otherwise specify in the then-current Program policy.
• Rewards are fulfilled as gift cards (for example, Amazon gift cards) through third-party providers. Gift cards are subject to the terms, conditions, and policies of the issuing provider, and the Company is not responsible for those providers’ products, availability, or terms.

The Company may, at any time and in its sole discretion, modify the value of points, change reward thresholds, change or limit the rewards catalog, change a reward provider, or modify, suspend, or discontinue the Program in whole or in part, with or without notice. The Company is not liable for any change to or discontinuation of the Program.

4. Taxes

Rewards you receive through the Program may be taxable income to you. You are solely responsible for determining, reporting, and paying any federal, state, or local taxes that may apply to rewards you receive.

The Company does not provide tax, legal, or accounting advice, and nothing in the Program or these Terms should be relied on as such advice. You should consult your own tax advisor regarding your specific situation. Where required by applicable law, the Company (or a reward provider) may collect tax-identification information from you and may issue tax forms (such as IRS Form 1099) reporting the value of rewards you receive.

5. Safety & Licensing

You perform any task at your own risk. You are responsible for completing tasks safely and for using appropriate tools, equipment, and precautions. Only undertake tasks you are competent and physically able to perform.

You must not perform any work that requires a license, permit, or professional certification — including, without limitation, electrical, plumbing, gas, structural, or HVAC work — unless you are properly qualified and licensed to do so under applicable law. If a task appears to require licensed or professional work, do not attempt it; decline the task and notify your landlord.

6. No Effect on Lease or Habitability Obligations

The Program is a voluntary rewards program and does not amend, replace, or otherwise alter your lease, any other agreement between you and your landlord, or any rights or obligations under applicable landlord-tenant law. Your landlord remains responsible for its repair, maintenance, and habitability obligations as required by your lease and by law, regardless of the Program. Your choice to participate (or not) does not waive any of your rights as a tenant and does not relieve your landlord of any legal duty.

7. Disclaimer of Warranties (AS-IS)

The Service and the Program are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The Company does not warrant that the Service or Program will be uninterrupted, error-free, secure, or free of harmful components, or that any reward will be available.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to the Service, the Program, your participation, or any task you perform, whether based in contract, tort, negligence, strict liability, or any other legal theory, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the Company’s total aggregate liability arising out of or relating to the Service or the Program will not exceed the total value of the rewards you actually received in the twelve (12) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your participation in the Program or performance of any task; (b) your violation of these Terms; or (c) your violation of any applicable law or the rights of any third party.

10. Changes to These Terms

The Company may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service or participation in the Program after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, stop using the Service and participating in the Program.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. To the extent any dispute is not otherwise resolved, you and the Company agree that the dispute will be subject to the exclusive jurisdiction of the state and federal courts located in North Carolina, and you consent to personal jurisdiction and venue there. Nothing in this section limits any right you may have under applicable landlord-tenant or consumer-protection law that cannot be waived by agreement.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13. Contact

Questions about these Terms or the Program can be directed to the Company at founders@upkeptrewards.com or through your participating landlord. See also our Privacy Policy.